- Apple Footer. Trade‑in value based on 2019 15-inch MacBook Pro. Trade‑in values will vary based on the condition, year, and configuration of your trade‑in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card.
- Aug 06, 2020.
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Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
MacBook Air vs MacBook Pro: Head to Head. Below, we compare the key specs of the MacBook Air and the various MacBook Pro models to help you decide which is best.
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
|MacBook Pro||Out of Warranty|
|16-inch MacBook Pro||$ 199|
|15-inch MacBook Pro with Retina display||$ 199|
|13-inch MacBook Pro with Retina display||$ 199|
|15-inch MacBook Pro||$ 129|
|13-inch MacBook Pro||$ 129|
|17-inch MacBook Pro (Vintage)||$ 179|
|MacBook Air||Out of Warranty|
|13-inch MacBook Air||$ 129|
|11-inch MacBook Air||$ 129|
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
|Product||Accessory battery service|
|Magic Keyboard||$ 29|
|Magic Keyboard with Numeric Keypad||$ 29|
|Magic Mouse 2||$ 29|
|Magic Trackpad 2||$ 29|
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
|Model||Screen or external enclosure only (with AppleCare+)||Other damage (with AppleCare+)|
|All Mac models||$ 99||$ 299|
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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If you want to join the Apple family, the question is, do you opt for the MacBook Air, or the MacBook Pro? The answer, in very simple terms, is this:
- Want an all-rounder for general office and home use? Get the MacBook Air
- Need a (just about affordable) laptop for heavy duty graphic work and complex editing? Get the 13-inch MacBook Pro
- Need the best laptop possible as an investment for your career in design? Get the 16-inch MacBook Pro
There’s some nuance to this – including which of the MacBook Pro variants to choose between. The most important thing is to understand what your own needs are ahead of picking up a MacBook. If you’re keen to invest in an Apple laptop, it’s now a decision that boils down to the MacBook Pro or the MacBook Air, as Apple has discontinued the 12-inch ‘MacBook'.
Known for their premium design, and a mainstay of coffee shops everywhere, MacBooks have a reputation as speedy, capable laptops that are a joy to use. You’re unlikely to meet a MacBook user with much negative to say about their laptop of choice. Whether you end up with the Air or the Pro, we’re confident you’ll be over the moon with it, and join the legions of MacBook owners who speak so lovingly about their laptops.
MacBook Air vs MacBook Pro: Head to Head
Below, we compare the key specs of the MacBook Air and the various MacBook Pro models to help you decide which is best. The good news? There’s no such thing as “a bad MacBook”. The most important thing is not choosing a model that’s overkill for your own needs – as the prices get very steep, very fast.
Mobile users scroll right to see full table
In pixels - the higher the number, the greater the screen detail.
As claimed by the manufacturer – actual performance will vary depending on daily tasks.
The built in storage space for files, programs, apps and the operating system
More RAM tends to help a computer to run quickly and multitask
For MacBooks, this is the newer style of keyboard, replacing the unpopular Butterfly keyboard
Runs along the top of the keyboard, lets you give certain commands depending on the program running
The go-to MacBook for anyone but the most demanding users. Perfect for daily browsing and work, it's slim, light and runs like a dream
Lots of power, a brilliant screen and an improved keyboard make this the perfect MacBook for demanding users, though the Air is cheaper
The absolute pinnacle of MacBooks, and everything a design professional could want – but at an eye-watering price
Discontinued by Apple, this is the smallest MacBook available. It's only worth buying if you find it at a big discount, versus the newer Air
MacBook Air or MacBook Pro: Which is Best?
Mac Air Laptop Review
Both the MacBook Air and the MacBook Pro are excellent laptops in their own right, but which one to opt for depends on what you’ll be using it for.
- The Air is the thinnest, and it's lighter than the Pro models
- The Air is a better choice for simple day-to-day use such as browsing and email
- The 13-inch Pro (updated for 2020) is the cheapest Pro model
- The Pro 16-inch is the most expensive model, aimed at design professionals
- The Air only comes with a 13-inch screen, whereas the Pro comes in either 13 or 16-inch sizes, both with sub-variants for processors and RAM
- All Pro models now have the unique ‘Touch Bar’ above the keyboard
Both the Pro and the Air are beautifully designed and offer excellent battery life, at around 12 hours between charges. This makes them excellent travel companions, no matter which model you go for.
As for which is best? We’ve got you covered. Our guide will help you work out exactly which model will work best for you.
MacBook Air: Highlights, Pros and Cons
- Incredibly light and slim
- Apple’s cheapest MacBook
- 2018 redesign offers many improvements
- Retina display
With the 2018 MacBook Air, Apple took the rather neglected laptop and brought it bang up to date. It now packs in an 8th generation processor, and took some design cues from the MacBook Pro too, including finally getting a highly detailed Retina screen. It’s also had its speakers moved to the sides of the keyboard, rather than underneath, making the sound more impactful and clearer.
As you might expect, the Air is light and slim. It’s a great option for anyone who travels a lot with their laptop and doesn’t want to be inconvenienced by a weighty set-up.
The Air doesn’t have the necessary grunt for heavy lifting tasks – think graphics editing, giant spreadsheets full of macros, or video work. For those tasks, that’s why the Pro exists.
For more, see our Full Review of the 2018 MacBook Air
- Cheapest MacBook
- 12 hour battery
- Light and easy to carry
- Storage is limited
MacBook Pro: Highlights, Pros and Cons
- Available in 13-inch and 16-inch sizes
- Powerful specs
- Retina screen
- Touch Bar (two out of three models)
- Dedicated graphics card on some Pro models
In the MacBook line up, the Pro is the pinnacle, making it the most desirable (and costly) laptop bearing the Apple badge. The reason for this is that it is stuffed with tech, from fast Intel processors (up to i7 if you can afford it), to dedicated Radeon graphics cards
The MacBook Pro is a beast of a laptop, designed to tackle complex video editing and graphical processing with ease.
Two of the Pro models (one 13-inch, one 16-inch) are also home to Apple’s Touch Bar, a feature you won’t find on the MacBook Air. This is a thin touch screen that sits at the top of the keyboard and offers a context sensitive control panel. Uses include using it to scrub through the frames on a video file, or quickly add emojis to your messages. Is it essential? No. Is it cool? Yes, it really is.
It all sounds rosy for the Pro, but it comes at a price. Literally. The Pro is the priciest laptop in the MacBook line up, and can run you up to $2,800 if you opt for the 16-inch model with 512GB of storage and a blisteringly fast 8-core i9 processor. That’s not one for the budget conscious, but it’s a serious asset for design professionals.
To keep your budget down, but still get plenty of power, we’d recommend the 13-inch MacBook Pro without a Touch Bar. This model is the cheapest Pro, but still packs in enough power for all but the most demanding users.
The MacBook Pro line starts from around $1,300 – click to compare MacBook Pro prices on Amazon
- Magic Keyboard
- Touch Bar
- 8th gen processor
- Big price bump from Air
Best All Rounder: MacBook Air
The MacBook Air is pitched as Apple’s entry-level laptop. That’s a slight misnomer, as tech-wise, it blows most entry-level Windows models out of the water. With the Air, you’re paying for a laptop that will cruise its way through your daily tasks. It will let you juggle your social media activity, Netflix binging, web browsing and daily work with ease.
So okay, the MacBook Pro can do all that too. But, it would be like buying a flamethrower to make toast – impressive, but overkill.
The MacBook Air represents the best of Apple’s laptop line up for the everyday user, suiting their needs, and their pocket, too.
Best for Value: MacBook Air
The term ‘value’ might not seem like it has a place in Apple’s line up – if you’re looking for a bargain, you won’t find one here. Apple has long built its reputation on offering high end computing equipment that is desirable, not affordable.
However, its cheapest laptop is the MacBook Air, at $1,199. That’s the price of the 2018 entry level Air, and if you’ve been on Apple’s website looking longingly through the virtual shop window, you might have spotted another Air that costs $999. So, what’s wrong with that one? Well, nothing. While the older Air model is perfectly fine, it’s rather dated – the 2018 model is a vast improvement in almost every way.
We think it’s well worth investing the extra $200 for the newer model, rather than picking up the cheaper Air now and regretting it one or two years down the line. By this point, the old Air will practically be a fossil, specs wise.
If you don’t need the MacBook right away (and we appreciate that’s a bit like asking a kid to not open its presents on Christmas Day), it could pay you to wait a little longer. On a stockholders call in early 2019, Apple promised that it was going to lower the price of the MacBook Air. We don’t know when this will happen, but we expect it to be before summer 2019.
Best for Power Users: MacBook Pro 16
Let’s be clear – while the Pro has more raw processing muscle, the Air is still no slouch, and will happily breeze through most of the tasks that you throw at it without breaking a sweat.
However, it’s the Pro that really kicks things up a gear. If you’re looking to do anything graphically intense, or some serious number crunching, this is the one to go for.
First up, the Pro has a more capable graphics processor than the Air, which relies on the Intel UHD Graphics 617 chip. The Pro leans on the Intel Iris Plus Graphics 640 or 655 in its 13-inch form. But, upgrade to the 16-inch model and the Pro comes with a dedicated Radeon Pro graphics card – this gives the 16-inch Pro a significant boost when handling graphics. Sure, you can play Fortnite on it at a decent frame rate, but, more importantly, it can power through intensive media editing or graphic rendering with relative ease.
Then, there’s the processors. The Air comes with an 8th generation 1.6GHz dual-core Intel i5. If all you tend to do is browse the web, stream and email, then this really is more than enough.
The Pro, though starts with a 2.3GHz dual core Intel i5, and works its way there all the way up to a 2.3GHz 8-core Intel i9 in the 16-inch model (should your wallet allow it).
In basic terms, this means that the Pro is a powerhouse. The MacBook Pro series is scalable depending on what your needs (and budget) are. In a 100 meter race, the 16-inch Pro would be signing autographs at the finish line while the Air was still listening for the starting gun.
- Largest MacBook screen yet
- Stuffed with killer specs
- Future-proof for many, many years
- 16-inch screen could be overkill for some
Best for Portability: MacBook Air
If there’s one thing that Apple is famed for, it’s design. The company has been responsible for spawning thousands of imitators and a lot of modern tech devices owe their shells to Apple’s influence in some way. Most tablets look like iPads, most phones look like iPhones, and there certainly isn’t a lack of high-end laptops that look rather familiar…
Portability is a key element of Apple’s design philosophy, with its teams constantly shaving millimetres and ounces from line up. The peak of this was the launch of the original Air, which at the time was heavily advertised as being able to fit into an A4 envelope. It might have lost some impact today, but at a time when most laptops were knee-crushing behemoths, it was practically black magic. While there has been some friendly rivalry in recent years between the Air and MacBook models, with both vying to be the thinnest and lightest, the Air holds the current crown, and it is as svelte as an Instagram model’s airbrushed beach shot.
Weighing in at 1.25kg and with a height of 0.61-inches, it’s a great laptop for slipping into a bag (or A4 envelope, if you prefer). That’s not to say that the MacBook Pro is a chunky brick, by any means. It’s also been shaved down to a satisfyingly slim and compact shape, but the Air is the ultimate laptop for portability.
Best for Screen Quality: MacBook Pro
If screen quality is important to you, then you’ve come to the right brand. Apple’s laptop displays are hard to beat. Even the entry-level 2018 Air has now been bestowed its Retina display, with a 2560×1600 screen that is vibrant and offers stunning color reproduction.
It’s the Pro though that goes the extra mile, though. While the Pro models have the same Retina display as the Air, it’s notably brighter, and also offers ‘True Tone Technology’ on the Touch Bar Pro models. This is effectively a sensor that monitors your environment and then adjusts the display accordingly. It’s a familiar technology for mobile devices, but it’s still rare to find it on laptops.
MacBook Air vs MacBook Pro for College
If you’re stepping onto campus with either a MacBook Air or Pro under your arm, then you’ll be the envy of plenty of students. But, which one to opt for depends on what you’re studying.
Mac Pro Airport Card
For most students, the Air is a perfect fit, thanks to its lower price point and portability. Chances are that many of your textbooks will outweigh the Air – you’ll barely notice it in your backpack. Its snappy start time and long battery life mean that it’s a great companion during lectures, or throughout those late night study sessions.
Yes, the Pro can do all this, too. But, the caveat is that the Pro is notably more expensive, and likely to be overkill for most students. However, there will be some that find the extra graphical prowess and number crunching beneficial. Media students who are tackling video editing projects, or anyone taking on computer programming or graphic design, will find the extra muscle of the Pro beneficial.
If you’re not sure what sort of specs you’ll need for your course, check with the college ahead of time, who should be able to advise you on what most students use. You can also see our guide to laptop specs explained.
It’s also worth noting that Apple offers discounts for students, meaning that you can make a saving on a new MacBook. Check out its Apple Education site for offers.
More on this – see our guide to the Best Laptops for College
Choosing between the MacBook Air and the MacBook Pro really comes down to two major factors – Budget and Need. If you go for the Pro, you’re getting a high spec machine that comes with a premium price tag, so make sure you’ll actually get the use out of it before investing. Consider it like a sports car. Yes, it looks great, and it goes fast, but if you’re only using it to drive into town a few days a week, you’re not going to feel the benefit of all those dollars.
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